Support

Common problems and fixes

Lyrics do not appear

Check your connection and the Apple Music permission (Settings → Hitokara → Media & Apple Music). For a song with no lyrics, open the lyric search and choose another candidate, or import your own LRC or TTML lyrics file.

I am asked for Apple Music access

Hitokara needs permission to search and play Apple Music songs and read the playback position. Allow Media & Apple Music for Hitokara in Settings.

Apple TV will not connect

Make sure the iPhone and Apple TV are on the same Wi-Fi. In Settings → Privacy & Security → Local Network, allow Hitokara. Enter the 4-digit code shown on the Apple TV. Repeated wrong codes lock the connection for a while.

The furigana is wrong

Readings are assigned automatically from a dictionary, so lyric-specific readings are sometimes wrong. You can correct a reading from the lyrics screen. Sharing corrections can be turned off in Privacy settings.

Live Activity lyrics do not advance

Check that a Live Activity is running and that "Update lyrics in the background" is on in settings. Updates while the app is closed are a Premium feature.

I want to restore or cancel a purchase

Use Restore Purchases on the Premium screen in the app. To cancel, tap your Apple ID in Settings and choose Subscriptions. Refunds are handled by Apple (reportaproblem.apple.com).

Hitokara does not follow the Music app on my Mac

In System Settings → Privacy & Security → Automation, allow Hitokara to control Music. The permission is used only to read the current song and position.

Listen to Sync does not work

It needs microphone permission to hear a song playing nearby. Turn on Microphone for Hitokara in Settings. It listens only when you press the button, and the audio is not stored.